SpinWare in Albany, Oregon

Once again Jim and his crew were incredibly helpful. I love these guys they're very smart. They know what they're doing and I will be back.

I have never written a review in my life, even though I have experienced horrible customer service, and have had a variety of good reasons, to do so. Non of which have made me angry enough to write a review. Until now. I have never dealt with manager so pathetic that I feel obligated to warn people. I bought a item 2 days ago, I asked about there return policy at the time of purchase. I was told within 7 days with the receipt, for a refund, or exchange. The item I bought broke within five minutes of my son using it. I took the item and receipt in and asked for a refund. The employee told me, I would need to talk to the manager because they don't return the item that I purchased. After standing and waiting for at least 10 minutes while he talk to different customer, he told me that they would not refund the item I had purchased, due to the fact that so many people were bringing them back because they had broken. He said that the item had been taken apart, and put back together. Since I had been there the whole time my son used it, which was a total of five minutes before it broke, I honestly knew it had not been taken apart, and informed him that was not actually the case. He basically called me a liar in front of staff and other customers, telling me that it wasn't possible for it to break any other way?? He put the item down on the counter went back to talking to another customer. He never gave me a definite answer, and said nothing while letting me continue to stand there waiting. Finally, the previous employee told me I could not return the item for a refund. I was not informed by anyone, Nowere on the return policy is stated, it is not stated in the store, or on their website, that the item I purchased was nonrefundable. I advise everyone, to be careful doing any business at the spin ware, in Albany Oregon, and to be prepared to be treated with extreme rudeness.